Gordon Food Service

Customer Service Representative

Requisition ID
Job Location
Job Category
Customer Service/Support

Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the GFS Canada group of companies. Our Inside Sales Department is posting for multiple permanent full time Inside Sales / Customer Service Representative positions. We are seeking individuals with a passion for Customer Service, can manage a flexible schedule and are interested in joining the Intercity Packers Sales Team.



Flexible, Reliable, Helpful, Customer friendly attitude to all Customers and Co-workers
Post-secondary degree or diploma is considered an asset
Strong command of English both written and oral
Flexible, available to cover other shifts when required
Strong computer skills
Must be able to work flexible shift hours

GENERAL AREAS OF RESPONSIBILITY, including but not limited to:

Receive and process orders / credits by telephone, in person, via Fax, email, SPS, EDI, Sales Answering Machine.
Promotion and sales of connected, push or new products.
Initiate sales by calling existing clients.
Check inventory for product availability, delivery scheduling, and price verification
Troubleshoot customer service issues and coordinate between internal departments such as Accounting, Assembly, Outside Sales, Dispatch, Processing or Purchasing for a positive outcome.
Print pick slip and invoice orders
Run, assemble and sort orders and reports for various Internal and External Customers/Departments.
Arrange for pickup of orders with correct corresponding paperwork.
Advise shortages to Sales Reps and impute orders for appropriate substitutions.
Coordinate with other team to do product transfers and adjustments
Assist arrivals at Reception and the Pickup counter, processing order payments and paperwork.
Enter daily entry and post orders and credits

If you are a reliable motivated person, who enjoys working in a fast a paced environment and can work well under pressure with minimum supervision. We want to hear from you!!!


At Intercity Packers Meat & Seafood, we believe in good food and good people. Over the past 5 decades, we have cultivated a rich history of bringing customers high quality, innovative and carefully sourced meat and seafood products along with the best customer service. Our unwavering mission to provide customers the best is reflected in our motto, “Yes, we do!""As part of GFS Canada group of companies, Intercity Packers offers an excellent remuneration package, which includes Competitive Salary, Comprehensive Medical Insurance, Attractive Retirement Plan and Great Career Opportunities throughout North America. For more information, please visit our website intercitypackers.ca


We thank you for your application, however, only shortlisted candidates will be contacted for a further interview.


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